Dealing With Difficult Clients

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KPA CEUs: click here for info
Duration: 1:26


You’ve probably met the central personalities of this drama: The chatty Cathy who won’t let you get a word in edgewise, the entitled potential client who doesn’t understand why you’re not willing to rework your entire business to suit his needs, the client who refuses to be made happy, the dog owner who turns molehills into mountains (think a panicked vet visit for a small scratch). Join Veronica Boutelle of dog*tec to explore strategies for dealing with difficult clients, and when and how to cut them loose.


Veronica Boutelle, M.A.

Veronica Boutelle began her professional life as an educator before switching careers to dog training.  As the SF/SPCA’s Director of Behavior and Training, she drew from her background as a teacher educator and curriculum developer, her training experience, and her experience in business to support a staff of trainers, academy students, and interns in their quests for skills development, program design, and professional growth.  In so doing she found that her love was working with and supporting people who work with dogs.

Returning to the private sector, Veronica recognized the need for an organization that would support dog professionals working in the field. The result is dogTEC.

Refund Policy: The course fee will be refunded, in its entirety, so long as the enrollee requests a refund in writing no later than the 14th day after the course is purchased. Alternatively, the enrollee may request an exchange or credit toward a different course, instead of a refund.